Legal notice

The website www.remboursai.com is published by:

Jordy MARGARETTA, sole trader (micro-entreprise), operating under the name KAIRO AI. SIREN: 930 849 690, SIRET (head office): 930 849 690 00027. Registered with the French National Business Register (RNE). APE code: 62.02A (Consulting in computer systems and software). VAT: not applicable, article 293 B of the French General Tax Code (VAT exemption). Email address: contact@remboursai.com

Remboursai offers a service supporting air passengers in obtaining the compensation provided for by Regulation (EC) No 261/2004. The service works on a success basis: a 30 percent commission is taken only if the compensation is effectively obtained. If there is no win, no fee is charged to the client.

The publication director of the site is Jordy Margaretta, in his capacity as publisher.

The publication director can be contacted at the email address contact@remboursai.com.

For any question about the site, the compensation service or the handling of a claim, you can contact us:

By email: contact@remboursai.com By WhatsApp: support channel available via the service (Meta Platforms Ireland).

For any written request, you can contact us at contact@remboursai.com.

The application and the site are hosted by the following providers:

Application hosting: Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States.

Database hosting: Supabase, Inc., within the European Union (Europe region).

These providers handle the technical availability of the site and the storage of the data needed to run the service.

All the elements making up the website www.remboursai.com, in particular the Remboursai brand and name, the texts, logos, visuals, graphic charter, site structure, as well as the software and databases, are protected by intellectual property law. They remain the exclusive property of the publisher or its partners, unless stated otherwise.

Any reproduction, representation, modification, publication, adaptation or exploitation, in whole or in part, of these elements, by any means whatsoever and on any medium whatsoever, is prohibited without the prior written authorisation of the publisher. Any unauthorised use may engage the liability of its author and constitute infringement.

The brands and logos of airlines or third parties that may appear on the site remain the property of their respective owners and are mentioned for information purposes only.

As part of its service, Remboursai processes personal data such as the passenger's identity, contact details, flight details, supporting documents, the bank details needed to pay the compensation and exchanges with support.

The processing arrangements, legal bases, recipients, retention periods and the rights you have (access, rectification, erasure, restriction, objection, portability, withdrawal of consent, post-mortem directives and complaint to the CNIL) are detailed in our Privacy Policy.

For any question about your data, you can write to contact@remboursai.com. Appointing a data protection officer (DPO) is not mandatory for our structure and none has been appointed.

The publisher strives to ensure the accuracy and updating of the information published on the site. It cannot, however, guarantee the total absence of errors or omissions. Information presented in a general way does not constitute personalised legal advice.

The publisher cannot be held liable for damage resulting from a temporary unavailability of the site, an interruption of service or the use that may be made of the information provided.