Deleting your data

To request erasure of your personal data, simply send us an email at the following address: contact@remboursai.com, with the subject "Delete my data".

So that we can handle your request as smoothly as possible, please state in your message the surname and first name associated with your claim, along with the email address you used when signing up or in your exchanges with us. If you have a claim reference (claim_ref), mentioning it will help us identify you more quickly.

We may ask you for proof of identity to make sure the request genuinely comes from the person concerned and to protect your data against any fraudulent request.

When your request is accepted and we no longer have a legal obligation to keep the data, we erase the personal data we hold about you, in particular:

your identity information (surname, first name); your contact details (email, phone); your flight details (flight number, date, route, delay); your supporting documents (boarding pass, booking); your bank details (IBAN) used to pay the compensation; the history of your exchanges and messages with our support.

This data is either deleted, or irreversibly anonymised where keeping it remains necessary for statistical purposes with no possibility of re-identifying you.

Some data cannot be deleted immediately, because the law requires us to keep it for a set period. This is notably the case for:

data needed to comply with our legal and accounting obligations: accounting records are kept for up to ten years (accounting obligations); data related to the handling of any disputes or claims: it is kept in an intermediate archive until the end of the applicable limitation periods, i.e. five years (article 2224 of the French Civil Code).

During these periods, the data concerned is subject to restricted access and is used only to meet these legal obligations or to establish, exercise or defend rights in court. It is permanently deleted at the end of these periods.

In accordance with the GDPR, we undertake to handle your deletion request within a maximum of one month from receipt. This period may be extended by two additional months in the event of a complex request or a high number of requests; in that case, we will inform you and explain the reasons.

Once the deletion is done, we will confirm that your request has been properly taken into account. We will also, as far as possible and where required, inform the processors and recipients concerned so that they erase any data we may have passed to them.

It is important to understand that deleting your data may prevent an ongoing compensation claim from continuing.

To act in your name with the airlines and collect the compensation on your behalf, we need your identity information, flight details, supporting documents and IBAN. If you request the deletion of this data while a claim is being handled, we will no longer be able to continue the action taken, which may lead to your claim being abandoned and the loss of the corresponding compensation.

We therefore invite you to tell us, in your request, whether you nonetheless wish to end the handling of your ongoing claim, or whether you prefer to wait for it to close before deleting your data.

Beyond deletion (right to erasure), you also have the rights of access, rectification, restriction, objection and portability of your data, the right to withdraw your consent, and the right to set directives concerning what happens to your data after your death. You can exercise all of these rights by writing to us at contact@remboursai.com.

If you feel your rights are not respected, you have the option of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), www.cnil.fr.

For any question about the processing of your personal data, you can write to us at contact@remboursai.com. No data protection officer is required for our structure.

The Remboursai service is published by Jordy MARGARETTA, sole trader (micro-entreprise), operating under the name KAIRO AI. SIREN 930 849 690, SIRET 930 849 690 00027, registered with the French National Business Register (RNE).

Publication director: Jordy Margaretta. Contact: contact@remboursai.com.

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